BRIDETOBE.CA HELP CENTER

Whether you’re a bride or groom planning your wedding, or a wedding vendor promoting your products or services in the Canadian wedding market, there’s a lot you can do at bridetobe.ca. Sometimes you need a bit of help figuring it all out. Don’t panic! The frequently asked questions below should answer nearly all of your questions.

 

HELP FOR BRIDES & GROOMS

 

Do I need to sign up for a free account?

Most of bridetobe.ca can be seen and used by anyone with or without an account. Some features like comment, reviews, favourites require you to be signed in with a bridetobe.ca account. Creating an account only takes about a minute.

How do I edit my account (sign in) details?

Once signed in, find the Edit Account link under your profile menu in the top-right corner of the page. From this page you can edit your email address, password, and membership type.

Is my information private?

The information on your profile page is visible to the public. This may include your name, profile photo, location, website link, Facebook link, and bio text, depending on how much information you choose to provide. Only your true name is required. All other information you submit to bridetobe.ca, including your email address and password, remain private and are never shared with anyone. If you send an email enquiry to any vendor in the directory, all information you send through that form – including your contact details – will be shared with the vendor you are enquiring to. For any other privacy concerns please see our Terms & Conditions page.

How do I search the bridetobe.ca directory?

Our wedding directory includes hundreds of wedding vendors from all over Canada. Searching the directory is easy – there is a search bar at the top of every directory page. Simply select the type of vendor you’re looking for, your preferred location, any optional keywords, and click Search. If you have trouble finding enough vendors try choosing a less specific location or keywords.

How do I contact a vendor in the directory?

The easiest way to contact any vendor in the directory is to click the Email enquiry link in the directory listing’s contact details. This will bring up an email form where you can enter your message and then send directly to the vendor. You can also contact the vendor directly through any other means of contact provided on the listing (phone, mobile, website).

Who’s allowed to submit reviews?

Brides, grooms, bridal party members, family, and wedding guests are encouraged to write reviews for all wedding vendors they have first-hand experience dealing with. We also allow reviews from other wedding vendors who attended or worked at the same wedding, so long as they have direct first-hand experience with the vendor being reviewed. All reviews must be submitted by the reviewer himself/herself, using his/her own bridetobe.ca account and his/her real name. Wedding vendors may not submit reviews on behalf of their clients, or copy & paste testimonials they’ve received from other sources.

How do I submit a rating & review for a vendor?

Once signed in, find the directory listing page for the wedding vendor you want to review. Click the Submit a Review button or scroll to the bottom of the page to find the review form. When submitting a review please make sure to supply all necessary information (every field is required), be thorough and honest with your review, and don’t forget to choose a rating for each of the four rating criteria.

Why hasn’t my review shown up yet?

All reviews submitted to bridetobe.ca are moderated by our editors before they are published, to ensure they comply with our terms and policies. Most reviews are published within 24-48 hours. If your review is incomplete we may contact you for more information before we publish your review.

Can I edit my reviews?

We encourage users to read over their reviews and ratings carefully before submitting them. If you later find an error in what you’ve written, or you’ve gained more experience with the vendor that changes your opinion of their service, you may contact us with an explanation of the situation and if required we can edit your review.

How do ratings work?

Each time a wedding vendor in our directory receives a review, they are rated on a scale of 1-5. The average rating and number of ratings for each directory listing helps determine their position in bridetobe.ca search results.

Still have questions?

CONTACT US

 

 

HELP FOR WEDDING VENDORS

Do I need to sign up for an account to create a directory listing? Is it free?

Wedding vendors who wish to add or edit listings in our directory must sign up for a free account. Basic accounts will always remain free and allow you to post free listings in our directory.

How do I edit my account (sign in) details?

Once signed in, find the Edit Account link under your profile menu. From this page you can edit your email address, password, and membership type.

How are directory listings ordered?

Directory listings are ordered in the following sequence: Platinum Members, Premium Members and then free listings. If you have a directory listing and you’d like to improve its positioning in bridetobe.ca searches, please see our advertising options.

How do membership subscriptions and payments work?

Premium and Platinum membership upgrades are a paid annual subscription. You can order, cancel, renew, or view subscription expiration dates from the Membership Type section of your Edit Account page. Membership subscription payments are completed securely through PayPal, with credits or with your PayPal account. Your Premium or Platinum subscription will automatically renew for a second year unless you cancel it prior to renewal date.

How do I edit my directory listing?

Once signed in, find the My Directory Listings link under your profile menu. From this page you can manage all of your directory listings. Click the Edit button next to an open listing to edit those details.

Who’s allowed to submit reviews?

Brides, grooms, bridal party members, family, and wedding guests are encouraged to write reviews for all wedding vendors they have first-hand experience dealing with. We also allow reviews from other wedding vendors who attended or worked at the same wedding, so long as they have direct first-hand experience with the vendor being reviewed. All reviews must be submitted by the reviewer himself/herself, using his/her own bridetobe.ca account and his/her real name. Wedding vendors may not submit reviews on behalf of their clients, or copy & paste testimonials they’ve received from other sources.

How do ratings work?

Each time a wedding vendor in our directory receives a review, they are rated on a scale of 1-5. The average rating and number of ratings for each directory listing helps determine their position in bridetobe.ca search results.

My directory listing has received a review I don’t like. What can I do?

Our goal is to provide a free and open forum for brides and grooms to share their honest opinions and feedback. While most reviews are positive, some are neutral or negative. If you receive a negative review that you believe is dishonest, please contact us.

Can I contribute to your blog?

Platinum members are encouraged to contribute to our blog with topical articles about wedding planning or inspiration. If you’d like to contribute to our blog please contact us.

Still have questions?

CONTACT US